Frequently Asked Questions

How long does it take to receive the order after it has been placed?

Ideally, the orders are delivered within 5-6 business days from the date of placing the order. However, the time taken for delivery can vary depending upon the pin code of the area where the order needs to be shipped. Orders in bulk are usually sent via courier. For more details, you can write to us at aishisports@gmail.com in our contact section.

If a product is out of stock, can I still order it?

Yes, you can. If a product goes out of stock, then we try our level best to make it available in stock. You can order it and keep it in cart and when the product is available, you can take the order process ahead, else the transaction will not proceed.

Is refund available on an item purchased?

Refund option is available but it comes with conditions. If you didn’t like the product or the wrong product got delivered, you can opt for refund. Cases in which the product has been used will not be refunded. Also you can raise a refund or return request within 5 days starting from the day your order has been received.You can call our customer care to raise a refund request stating valid reasons for the same

What is the warranty on the products?

The warranty that the product comes with is mentioned in the description of the product. Kindly see the warranty information before ordering the product. Most warranty claims needs to be addressed in the store of the respective brand. Cricketvilla.com covers limited warranty of the products. All manufacturing defect products are covered under our refund and replacement policy.

How do I determine the correct size of the wearable equipment’s that I need?

There is a standard size chart available on the internet as well as in the description of the product . Please refer to it before making any order to avoid problems of exchange later on.

If I have been refunded an incorrect amount, how should I claim the correct amount?

You can call on our number available on the contact information that you can find on the bottom of the webpage. Kindly inform us as soon as possible. You will be notified about why you received such an amount and if the mistake is on our part, we will rectify it as soon as possible.

Can I order as per our specifications or can I ask for customisation?

Yes, you can always write to us about product’s specifications before ordering or after ordering too.You can always ask for customisation regarding ,weight,grade and shape of a particular product you want.